Policy Center

The Policy Center brings together the core rules that keep bookings, payments, and interactions consistent across the platform.

1. Booking & Cancellation Policies

Clients and Pros are expected to honour confirmed bookings. Short-notice cancellations may incur fees depending on timing and circumstances.

2. Payments & Fees

Payment authorisation, final billing, platform fees, VAT where applicable, and payout timing should all be reviewed before using the service.

3. Platform Conduct

Users should communicate respectfully, provide accurate information, and avoid off-platform behaviour that undermines trust or safety.

4. Disputes & Resolutions

Where a job, payment, or quality dispute arises, support may request evidence such as messages, timestamps, photos, and receipts.

5. Help and Resources

Use the help centre, policy pages, and support channels together when you need clarity on expectations or platform enforcement.