Terms & Privacy

The Terms of Service explain the legal agreement between 100 Handy and its users. This includes: • How the 100 Handy platform can be used • How service agreements are formed between Clients and 100 Handy Pros • Rules for booking services • Payment and fee policies • Cancellation and refund conditions • Responsibilities of both Clients and Pros • Platform rights and limitations All users must agree to the Terms of Service before using the platform.

The Privacy Policy explains how 100 Handy collects, uses, stores, and protects personal information. This includes: • What personal data is collected • How your information is used • How data is stored securely • When information may be shared • Your rights regarding personal data • How to request updates or deletion of your data 100 Handy is committed to protecting user privacy and handling information responsibly.

100 Handy may offer service protection measures designed to support Clients and Pros when issues occur. This section explains: • What types of issues may be covered • How to submit a claim • How claims are reviewed • What users must agree to before compensation is issued • Conditions that may limit coverage Protection policies help ensure fairness when unexpected issues arise.

Keeping your account secure Protecting your account helps prevent unauthorised access. We recommend: • Using strong passwords • Keeping login details private • Updating passwords regularly • Logging out on shared devices • Reporting suspicious activity immediately If unusual activity is detected, security checks may be applied to protect your account. User safety guidance Safety is a priority for everyone using 100 Handy. Recommended safety practices include: • Keeping communication within the platform • Reporting unsafe behaviour immediately • Avoiding sharing sensitive personal information Following safety guidance helps create a trusted working environment. Background checks and verification 100 Handy uses verification processes to support trust between users. These may include: • Identity verification • Profile checks • Background screening (where required) • Service-related credential verification Verification helps maintain platform quality and safety.

Acceptable use and platform rules All users must follow platform rules when using 100 Handy. Acceptable use includes: • Providing accurate information • Communicating respectfully • Using the platform only for legitimate services • Following booking and payment procedures • Maintaining professional behaviour Prohibited activities include: • Fraudulent behaviour • Misuse of accounts • Harassment or threatening behaviour • Sexual misconduct, harassment, or inappropriate behaviour of any kind • Discrimination based on gender, race, religion, nationality, disability, sexual orientation, or any protected characteristic • Attempting to bypass platform processes • Providing false information Violations of these rules may lead to account action. Client and Pro responsibilities Both Clients and 100 Handy Pros have responsibilities when using the platform. Client responsibilities include: • Providing clear job descriptions • Giving accurate location details • Making payments as agreed • Respecting professional conduct 100 Handy Pro responsibilities include: • Delivering services professionally • Communicating clearly • Arriving on time • Completing work as agreed • Following safety and service guidelines Shared responsibility helps maintain quality across the platform. Account action and enforcement If platform rules are broken, action may be taken to protect the platform and its users. Possible actions include: • Account warnings • Temporary suspension • Service restrictions • Permanent account termination Enforcement decisions are made based on the severity of the issue and user history.

UK-specific legal and tax guidance 100 Handy Pros operating in the UK may have additional responsibilities. These may include: • Registering as self-employed or operating as a business • Managing tax responsibilities • Keeping records of earnings • Following local employment and service laws 100 Handy Pros are responsible for ensuring compliance with local tax and legal obligations. Local service terms Some policies may vary depending on: • The region where services are delivered • The type of service being offered • Local safety or licensing requirements Users will be informed if additional conditions apply to specific services. Regulatory and compliance information 100 Handy operates in accordance with applicable laws and regulations. This includes: • Consumer protection requirements • Data protection regulations • Platform safety standards • Regional service regulations Compliance ensures the platform operates responsibly and legally.

If you have questions about policies or need assistance with safety or compliance matters, you can contact our support team directly. For policy-related enquiries, please email: help@100handy.com Our team will review your message and respond with the appropriate guidance.