100 Handy Pro

1. Receiving & Managing Job Invitations

How do I receive job invitations?

When a client submits a job request that matches your skills and service area, you will receive a notification through your 100 Handy Pro dashboard or mobile app.

Each job invitation includes:

• Job description
• Location details
• Preferred date and time
• Client notes and photos (if provided)
• Estimated service requirements

You can review all details before deciding whether to accept the job.

Accepting or declining a job

As a 100 Handy Pro, you decide which jobs to take.

To respond to an invitation:

1. Review the job details carefully.
2. Check the date, time, and location.
3. Confirm you have the correct tools and skills.
4. Accept or decline the job through your dashboard.

Responding quickly improves your visibility and reliability within the platform.

Managing your availability

Keeping your availability updated ensures you only receive suitable job requests.

You can:

• Set working hours
• Block unavailable dates
• Adjust service areas
• Pause availability temporarily

Accurate scheduling helps prevent cancellations and improves client satisfaction.

2. Communicating with Clients

Using the secure chat system

All communication between 100 Handy Pros and clients takes place through the secure in-platform chat.

Use chat to:

• Confirm arrival times
• Ask clarifying questions
• Request additional details or photos
• Confirm job requirements
• Notify clients of delays

Keeping communication inside the platform protects both you and the client.

Confirming job details before arrival

Before attending a job, confirm:

• Exact service requirements
• Property access instructions
• Parking availability
• Required tools or materials
• Estimated job duration

Clear preparation reduces misunderstandings and ensures efficient service delivery.

3. Scheduling & Completing Jobs

Preparing for a job

Before arriving at a client location:

• Review the job details carefully
• Bring all required tools and equipment
• Plan your travel time
• Wear appropriate work clothing
• Maintain professional conduct at all times

Preparation ensures work is completed efficiently and professionally.

Marking a job as complete

Once work is finished:

1. Confirm the client is satisfied.
2. Update the job status in your dashboard.
3. Add completion notes if needed.
4. Submit final job details.

Marking jobs correctly ensures smooth payment processing.

Handling changes during a job

If the client requests additional work:

• Discuss the changes clearly
• Confirm updates through the platform chat
• Ensure the client approves any extra time or materials
• Continue only after approval

All updates should be recorded within the platform.

4. Payments, Earnings & Invoicing

How payments work

Payments for completed jobs are handled securely through the 100 Handy platform.

Typical payment process:

• Client payment is authorised during booking
• Final charges are confirmed once the job is completed
• Funds are transferred to your account within the scheduled payout timeframe

You can monitor earnings directly from your dashboard.

Viewing earnings and payment history

Your 100 Handy Pro dashboard allows you to:

• Track completed job payments
• View pending payments
• Download payment summaries
• Review earnings history

This helps you manage your business finances efficiently.

Resolving payment issues

If you experience a payment issue:

• Check the job completion status
• Review your payout details
• Contact support if the issue continues

Most payment issues are resolved within a few working days.

5. Professional Standards & Client Experience

Delivering high-quality service

All 100 Handy Pros are expected to maintain professional service standards.

Best practices include:

• Arriving on time
• Communicating clearly
• Completing work to agreed standards
• Respecting client property
• Leaving the workspace clean and tidy

Consistent service quality leads to positive reviews and repeat bookings.

Receiving reviews and ratings

After each completed job, clients may leave feedback.

Reviews typically reflect:

• Quality of work
• Communication
• Punctuality
• Professional behaviour

Maintaining strong ratings improves your chances of receiving more job invitations.

Handling cancellations

If you need to cancel a job:

• Notify the client immediately
• Cancel the job through the platform
• Provide a clear explanation if required

Frequent cancellations may affect your visibility and reputation.

6. Issues, Disputes & Safety

What if a problem occurs during a job?

If an issue arises:

• Pause work if necessary
• Inform the client immediately
• Contact support for assistance
• Provide photos or documentation if needed

Our support team will help resolve issues fairly.

Reporting safety concerns

Your safety matters.

If you feel unsafe:

• Leave the location immediately
• Contact support
• Report the situation with details

All reports are taken seriously and reviewed promptly.

Reporting accidental damage

If damage occurs during a job:

• Inform the client immediately
• Take photos of the issue
• Submit a report through support
• Follow instructions provided by the support team

Honest reporting helps resolve issues quickly.

7. Account & Profile Settings

Managing your 100 Handy Pro profile

Your profile helps clients understand your skills and experience.

You can update:

• Contact details
• Skills and services
• Service areas
• Pricing
• Availability
• Profile images

An up-to-date profile improves booking opportunities.

Updating payment details

To receive payments without delays:

• Ensure your banking details are accurate
• Update payment information when needed
• Review payout settings regularly

Incorrect details may delay payments.

Deactivating your Pro account

If you decide to stop offering services:

• Submit a request to deactivate your account
• Complete all outstanding jobs
• Download payment records if required

Account deactivation removes access to your job history.

8. Contacting 100 Handy Pro Support

How to contact support

100 Handy Pros can contact support directly through the platform.

Support is available via:

• In-app chat
• Help centre messaging
• Support request forms

Support hours:
Monday to Saturday
9:00am – 5:00pm

Outside these hours, you can leave a message and our team will respond as soon as possible.

Submitting a support request

To submit a request:

1. Open the support section
2. Select the issue type:
   • Job issue
   • Client communication
   • Payment question
   • Account support
3. Add details and attachments
4. Submit the request

Our support team will review your request and provide next steps.