Account

1. Profile Management

Updating your account details

You can update your personal details at any time through your account dashboard.

This includes:

• Full name
• Email address
• Phone number
• Address details
• Profile photo
• Service details (for 100 Handy Pros)

Keeping your information current helps prevent booking issues and ensures clients and Pros can communicate effectively.

Notification preferences

You can control how you receive updates and alerts from 100 Handy.

Notification settings allow you to manage:

• Booking confirmations
• Messages from clients or Pros
• Job updates
• Payment notifications
• System alerts
• Promotional communications (where applicable)

You can enable or disable notifications based on your preferences.

Changing your password

Updating your password regularly helps keep your account secure.

To change your password:

1. Open your account settings.
2. Select Security Settings.
3. Enter your current password.
4. Create a new secure password.
5. Save your changes.

Choose a password that is difficult to guess and not used on other platforms.

2. Access & Login

Signing in to your account

To access your 100 Handy account:

1. Enter your registered email address.
2. Enter your password.
3. Select Sign In.

Once logged in, you will be able to view bookings, messages, payments, and account settings.

Trouble accessing your account

If you are unable to log in, check the following:

• Ensure your email address is entered correctly.
• Check that your password is correct.
• Confirm that your internet connection is stable.
• Try resetting your password if necessary.

If the issue continues, contact support for assistance.

Account recovery

If you have forgotten your password or cannot access your account:

1. Select Forgot Password on the login page.
2. Enter your registered email address.
3. Follow the instructions sent to your email.
4. Create a new password.

If you no longer have access to your registered email address, contact support to verify your identity and recover your account.

3. Account Changes

Updating account information

You can correct or update your account information at any time.

This includes:

• Personal details
• Contact information
• Payment details
• Service details (for 100 Handy Pros)
• Saved addresses (for Clients)

Keeping your information accurate helps prevent service disruptions.

Managing linked details

Some information is connected across your account to support bookings and communication.

Linked details may include:

• Contact information
• Payment methods
• Service preferences
• Booking history
• Saved locations

Updating linked details ensures all parts of your account function correctly.

Closing your account

If you wish to close your 100 Handy account:

1. Submit an account closure request through support.
2. Complete any active bookings before closure.
3. Confirm your request.

After closure:

• You will no longer be able to access your account.
• Booking history may be removed or archived.
• Certain information may be retained where legally required.

Account closure is permanent and cannot always be reversed.

4. Security & Privacy

Keeping your account secure

Protecting your account helps prevent unauthorised access.

We recommend:

• Using a strong, unique password
• Keeping login details private
• Logging out when using shared devices
• Updating passwords regularly
• Monitoring your account activity

If you suspect unauthorised activity, contact support immediately.

Privacy settings

Your privacy is important to us.

100 Handy manages account data securely and uses information only to:

• Support bookings
• Process payments
• Enable communication
• Improve service quality
• Maintain platform security

You can manage communication preferences within your account settings.

Account verification

In some cases, you may be asked to verify your identity to secure your account.

Verification may be required when:

• Updating sensitive account details
• Changing payment information
• Recovering account access
• Completing certain registration steps

Verification helps protect both Clients and 100 Handy Pros.

5. Help and Support

Getting help with account issues

If you experience problems with your account, support is available.

Common account issues include:

• Login errors
• Password reset problems
• Notification issues
• Account update errors
• Verification delays

If you are unable to resolve the issue, contact support for assistance.

Submit an account support request

To request help with an account issue:

1. Open the support section.
2. Select Account Support.
3. Choose the issue type:
   • Login issue
   • Password reset
   • Account update
   • Security concern
   • Account closure
4. Add details and attachments if required.
5. Submit your request.

Our support team will review your request and respond with the next steps.