Client Support

1. Getting Started & Booking

How to book a job

Booking with 100 Handy is simple and designed to match you with the right professional quickly.

Step-by-step:

1. Select the type of service you need (e.g., gardening, cleaning, repairs, assembly, or outdoor maintenance).
2. Enter your job details, including:
   • Location
   • Description of the work
   • Preferred date and time
   • Photos (recommended for accurate quotes)
3. Review available professionals:
   • Ratings and customer reviews
   • Skills and completed jobs
   • Pricing information
4. Choose your preferred professional and confirm the booking.

Once confirmed, your booking details are saved in your account and shared with your selected professional.

What happens after I book?

After your booking is confirmed:

• You will receive a confirmation email with your job details.
• A secure chat will open between you and your chosen professional.
• You can share extra instructions, photos, or updates before the scheduled visit.
• Your professional will arrive at the agreed time with the tools needed to complete the task.

Changing or cancelling a booking

Plans change — we understand.

• You can reschedule or cancel free of charge if done more than 24 hours before your scheduled time.
• If you cancel within 24 hours, a cancellation fee may apply.
• Refunds are processed automatically where applicable.
• Changes can be made directly from your account dashboard.

2. Payments, Pricing & Refunds

How pricing works

Pricing on 100 Handy is transparent and based on the type of work requested.

Typical pricing includes:

• The professional's service rate
• Any materials required (if agreed in advance)
• Additional time if the task runs longer than expected

If extra work is needed during the job:

• Your professional will notify you
• You approve any changes before work continues

There are no hidden costs, and all charges are clearly shown before confirmation.

Payment methods

We accept secure online payments using:

• Visa
• Mastercard
• American Express
• Other approved payment methods available in your region

How payments are handled:

• Payment details are authorised at booking.
• Final payment is processed once the job is completed.
• You can update payment details anytime from your account.

Refunds & service guarantees

If something doesn't go as expected, we are here to help.

You may qualify for a refund if:

• The work was incomplete
• The quality did not meet expectations
• The professional did not arrive

To request support:

• Contact us within 24 hours of task completion
• Provide photos or details of the issue
• Our team will review and respond promptly

Most cases are resolved within 1–3 working days.

Invoices & receipts

After your job is completed:

• A digital receipt is available in your account
• You can download invoices as PDFs
• Receipts include:
  • Professional's name
  • Service date
  • Duration
  • Total charges

If you notice an error, contact support for assistance.

3. Communicating with Professionals

Using the chat

All communication takes place through the secure 100 Handy chat system.

You can use chat to:

• Share access details
• Send photos of the job
• Confirm arrival instructions
• Approve additional work
• Ask questions before or after the job

For privacy and security:

• Personal phone numbers remain hidden
• All communication stays within the platform

What information do I see about a professional?

Before booking, you can review each professional's profile, which includes:

• Verified profile status
• Skills and service categories
• Customer reviews and ratings
• Job completion history
• Response time
• Pricing information

This helps you choose the right professional with confidence.

4. Issues, Disputes & Safety

What if my professional is late or doesn't arrive?

If your professional is delayed:

1. Wait up to 15 minutes past the scheduled time.
2. Contact them via chat.
3. If they do not respond, contact 100 Handy support.

We will:

• Arrange a replacement professional where possible
• Provide a refund if the job cannot be completed

Reporting damages or problems

If something goes wrong during the job:

• Report the issue immediately through support
• Provide photos and a description
• Our team will investigate the situation

Where appropriate, we will:

• Arrange corrective work
• Offer compensation
• Provide refunds where necessary

Safety guidelines

Your safety is important to us.

We recommend:

• Meeting professionals in well-lit areas
• Keeping communication within the platform
• Avoiding sharing personal contact details
• Reporting any suspicious behaviour immediately

All professionals on 100 Handy go through verification checks before joining the platform.

5. Account & Settings

Managing your profile

You can update your account details at any time, including:

• Email address
• Phone number
• Password
• Notification preferences
• Saved addresses

Keeping your profile updated ensures smooth bookings.

Deleting or deactivating your account

If you wish to close your account:

• Submit a request through customer support
• Your booking history will no longer be accessible
• Some data may be retained for legal and operational reasons

Promo codes & discounts

If you receive a promotional code:

• Enter it during checkout
• Discounts apply automatically
• Some codes have expiry dates or usage limits

You can view active promotions in your account dashboard.

6. Furniture Assembly & Specialist Services

Booking assembly or specialist services

100 Handy supports a wide range of specialised services, including:

• Furniture assembly
• Garden landscaping
• Outdoor maintenance
• Cleaning and repairs
• Seasonal services

To book:

1. Select the relevant service category
2. Add product or task details
3. Upload photos if available
4. Confirm your booking

What's included in assembly services

Typical furniture assembly includes:

• Unpacking items
• Assembly using provided instructions
• Basic setup
• Removal of packaging (if agreed)

Not included unless requested:

• Wall mounting
• Electrical connections
• Plumbing work

These services must be booked separately.

7. Contacting Support

How to contact us

If you need help, our support team is ready to assist.

You can contact us via:

• Live chat
• Email support form
• In-app messaging

Typical support hours:
Monday to Saturday
9:00am – 5:00pm

Response times:

• Urgent issues: Same day
• General queries: Within 24 hours

Submit a support request

To submit a request:

1. Visit the support page
2. Select your issue type:
   • Booking problem
   • Billing question
   • Account help
   • Service complaint
3. Add details and attachments
4. Submit your request

Our team will review your case and respond with next steps.