Client Support

1. Getting Started & Booking

Choose a service, add location and task details, review available Pros, then confirm the booking through the platform.

After booking, you receive confirmation, a secure message thread with your Pro, and a saved task record inside your account.

You can reschedule or cancel free of charge more than 24 hours before the scheduled start time. Short-notice cancellation fees may apply.

2. Payments, Pricing & Refunds

Pricing is shown clearly before confirmation. If extra work is needed, the Pro should confirm it with you before continuing.

Cards are authorised securely online and the final charge is processed after the task is completed.

If a task is incomplete, poor quality, or unattended, contact support within 24 hours with details or photos so the team can review the case.

3. Communicating with Professionals

Use the in-platform chat to confirm arrival details, share access notes, parking instructions, or photos, and keep a clear record of job changes.

4. Issues, Disputes & Safety

If something goes wrong during or after the job, report it promptly with as much context as possible so support can review and mediate.

5. Account & Settings

Clients can manage saved addresses, payment methods, promos, support tickets, and notifications directly inside their account settings.

6. Contacting Support

Use in-app support chat, the ticket view, or the contact page when you need help with bookings, billing, account issues, or disputes.